Supplier and Partner Standards

Last updated: June 2026

Octobere depends on a trusted network of suppliers and partners to deliver airport support, travel logistics, ground transport, hospitality, access and private client services. These standards explain what we expect from organisations and individuals who support Octobere requests.

1. Service standards

• Respond promptly and clearly to availability and pricing requests.
• Confirm service details in writing before delivery.
• Arrive on time and follow agreed meeting points and instructions.
• Provide trained and professional staff.
• Keep Octobere updated during the service where required.
• Notify Octobere immediately of delays, changes or service issues.
• Provide accurate service reports when requested.

2. Conduct standards

• Treat clients, travellers, Octobere staff and other suppliers with respect.
• Maintain confidentiality and discretion.
• Avoid discrimination, harassment, intimidation or inappropriate behaviour.
• Comply with applicable airport, venue, licensing, transport and local rules.
• Do not contact Octobere clients directly for unrelated business unless authorised.

3. Compliance expectations

• Maintain required licences, insurance, permits and legal authorisations.
• Comply with anti-bribery, anti-slavery, data protection and health and safety requirements.
• Use lawful employment and subcontracting practices.
• Protect personal information shared for service delivery.
• Notify Octobere if a subcontractor will be used for a confirmed service.

4. Supplier performance

Octobere may monitor supplier performance, including response time, service quality, complaints, pricing accuracy, communication, punctuality and client feedback. Suppliers who repeatedly fail to meet standards may be removed from the Octobere network.